Client Support / Tips and Tricks - Edition 7 - 2024

Welcome to your seventh installment of SoupedUp Client Support Tips & Tricks.

 Edition 7 is jam packed full of helpful information on:

• Updating User Details - Troubleshooting tips
• Managing Integrations
• Video: How-to find articles in our Knowledge Base
• Freshening up SoupedUp Recipes
• New Dementia-Friendly Recipes

Here is some key information on troubleshooting common user problems or changes/enhancements in SoupedUp.

New Users / User Creation

• Please note SoupedUp does not create individual users for your organisation. Please contact your Administrator if you need a user added.

Inactive Users

• Did you know? A user will become inactive after 3 months if you don’t login. In line with maintaining safety and security of systems, SoupedUp has made some changes over recent months, which included auto-deactivation of unused accounts greater than 3 months. 
• You can now easily reset your password if required to login. 
• More information can be found in the Knowledge Base here.

Nominated Clinical Integration Managers 

• Have you nominated your clinical integration manager?  
  • You can do this via User Management and select 'Integration manager role'.
  • Send a support ticket or email support@soupedup.com to provide updated contact details of your nominated clinical integration manager.

Integration Management - API Email Notifications 

• Are your nominated users receiving API email notifications?   
• Send a support ticket or email support@soupedup.com to provide updated contact details of your nominated users.

We're always working to make sure you have the tastiest and most nutritious recipes at your fingertips! Our team is constantly reviewing and updating the recipes in SoupedUp, including refreshing photos, fine-tuning methods, ingredients, and even updating the costing to keep things accurate and easy for you.

 Stay tuned for more delicious updates! 

NEW: Dementia- Friendly Recipes Chef Lee has cooked up some dementia-friendly recipes to go with the dementia choices options in SoupedUp software. They're tasty, easy to pick-up and suitable for morning tea, afternoon tea, lunch or dinner.  Cinnamon Sugar Pull-Apart Muffins Spinach and Cheese Vegetarian Sausage Rolls (V) Mini Deep Dish Pizzas Login to SoupedUp to add to your menu.